Petfolk+ Wellness Terms and Conditions

PETFOLK+ WELLNESS

TERMS & CONDITIONS

Please read this agreement carefully to ensure you understand each provision.

These terms and conditions (this “Agreement”) govern your respective rights and obligations when using one or more of the Petfolk+ wellness service plans (“Petfolk+ Wellness”) offered through Petfolk (“Petfolk”, “we”, “us” and/or “our”). Please note that your use of Petfolk+ Wellness and its Benefits (defined below) are also governed by our standard Terms and Conditions (https://petfolk.com/policies/terms-of-service) and Privacy Policy (https://petfolk.com/policies/privacy-policy), as well as all other applicable terms, conditions, limitations, and requirements, all of which are incorporated into and included in this Agreement. If you sign up for Petfolk+ Wellness, you expressly agree to accept all these terms, conditions, limitations and requirements.

WHAT IS PETFOLK+ WELLNESS

Petfolk+ Wellness is an annual health and wellness plan that provides an easy, more affordable way to keep up-to-date with your pet’s healthcare needs.  We currently offer four plans - Early Health, Protect, Protect & Prevent, and Protect & Prevent Pro - to fit within you and your pet’s needs.

PLAN BENEFITS

Petfolk+ Wellness members will receive the following benefits (“Benefits”) based on their specific selected plan:

Early Health

Protect

Protect & Prevent

Protect & Prevent Pro

3 Wellness Exams

Annual Exam

Annual Exam

Annual Exam

Core Vaccines*

  • Full series

Core Vaccines*

Core Vaccines*

Core Vaccines*

Annual lab work (blood & fecal)**

Annual lab work (blood & fecal)**

Annual lab work (blood & fecal)**

Annual lab work (blood & fecal)**

Unlimited Virtual Care***

Unlimited Virtual Care***

Unlimited Virtual Care***

Unlimited Virtual Care***

One year supply heartworm, flea, & tick medicine

N/A

One year supply heartworm, flea, & tick medicine

One year supply heartworm, flea, & tick medicine

Deworming

N/A

Deworming

Deworming

Urgent Care Exam - 1 total

N/A

Urgent Care Exam - 1 total

Urgent Care Exams - 2 total

N/A

N/A

N/A

Annual dental cleaning

5% discount on all additional services****

N/A

5% discount on all additional services****

10% discount on all additional services****

*Core vaccines include:

Cat: Rabies, FVRCP, FelV (if under 6 months or never received)

Dog: Rabies, DAPP, Lepto, Bordetella

**Annual lab work (blood & fecal) includes:

Dog: 

  • Fecal O and P
  • Adult or Junior Wellness Bundle blood panel
  • Flex 4 Heartworm and Tick Screen

Cat: 

  • Fecal O and P
  • Adult or Junior Wellness Bundle blood panel

***Any use of Unlimited Virtual Care requires your agreement with and consent to all terms, conditions, limitations and requirements of Petfolk’s Virtual Care Informed Consent as further outlined below.

****The ancillary service discount does not apply to any third-party surgeon and/or vendor services whether or not offered or obtained through Petfolk.

If it is determined that your Pet cannot participate in a plan or part of a plan due to medical recommendation, the pet will be downgraded to the next available appropriate plan.  Any overpayment of dues associated with this change will be applied to future payments.  Similarly, if it is determined your Pet is no longer eligible for the Early Health plan due to their age, your Pet will be automatically enrolled in the Protect & Prevent plan, or another similar plan as determined in the sole discretion of Petfolk.

FEES

The current plan fees for Petfolk+ Wellness to enter the program for a one (1) year period from the date of entry is as follows based on the specific plan selected: 

Standard Retail and Renewal Pricing:

Early Health

Protect

Protect & Prevent

Protect & Prevent Pro

List price: $95 monthly or $1,140 annually

List price: $60 monthly or $720 annually

List price: $95 monthly or $1,140 annually

List price: $125 monthly or $1,500 annually

Estimated total value:

Dog: $2,120

Cat: $2,218

Estimated total value: 

Dog: $1,363

Cat: $1,328

Estimated total value: 

Dog: $1,980

Cat: $1,795

Estimated total value:

Dog: $2,618

Cat: $2,433

 

Introductory Limited Time Initial Offer Pricing:

Early Health

Protect

Protect & Prevent

Protect & Prevent Pro

Discounted price: $85 monthly or $1,020 annually

Discounted price: $55 monthly or $660 annually

Discounted price: $85 monthly or $1,020 annually

Discounted price: $115 monthly or $1,380 annually

 

Note that plan values and pricing are approximate and subject to change without notice based on inclusions and pricing changes.  We reserve the right to adjust plan fees from time to time and will use commercially reasonable efforts to notify you of any change to plan fees using customary communication and notice methods.

PLAN TERMS

Benefits, including any discounts, are provided to dogs and cats only on a “per-pet” basis for the individual dog or cat identified at the time of enrollment in the Petfolk+ Wellness program (the “Pet”). You may enroll one or more additional Pets in the Petfolk+ Wellness program by paying an additional plan fee for each such additional Pets to be enrolled. Plan Benefits are only available for the specific Pet enrolled in the Petfolk+ Wellness program and are not transferable. Using or attempting to use Benefits for a pet other than the Pet enrolled in the Petfolk+ Wellness program is a breach of this Agreement and may result in immediate termination of your Petfolk+ Wellness plan without refund.

In order to ensure the receipt of Benefits, including any discounts, you must be present with your Pet and identify yourselves as a Petfolk+ Wellness program participant at the time of check-in, purchase, or order.  Benefits only apply to purchases and services at participating Petfolk locations and do not apply to any purchases of goods or services through any other unaffiliated third party.  In addition, any ancillary service discounts do not apply under any circumstances to any third-party surgeon and/or vendor services whether or not offered or obtained through Petfolk.

Pricing for goods and services, including application of any Benefits, is calculated at the time of purchase.  Prices and availability information are subject to change without notice.  Unless otherwise noted, prices do not include taxes or delivery costs, where applicable, which you agree to pay upon ordering and/or purchasing our goods and services.  You understand and acknowledge that any advertised savings under the Petfolk+ Wellness program assumes utilization of services included under the Petfolk+ Wellness program, and that actual savings may vary based on a variety of factors, including the frequency of use and the type and quantity of services.

PLAN CANCELLATION

You may cancel your plan for Petfolk+ Wellness by emailing your request to wellness@petfolk.com.  If you cancel within 3 business days of signing up for Petfolk+ Wellness, we will refund your full plan fee; provided that we may withhold from your refund the value of the Benefits (as determined in our sole discretion) used by you, if any, during this 3-business day period.  If you cancel at any other time, we will refund your prorated plan fee only if you did not make any eligible purchases or take advantage of any of the other Petfolk+ Wellness Benefits.  The Petfolk+ Wellness fee is otherwise non-refundable except as expressly set forth in this Agreement.  In addition, plans to Petfolk+ Wellness redeemed through a gift card or promotional code are not refundable under any circumstances.  

You may also cancel your plan in the event of the verified death of your subscribed Pet or if you move to a new area without a Petfolk location with 50 miles of your new location and provide us with appropriate evidence of such relocation, in which case we will refund your prorated plan fee if the value of any used Benefits as determined in our sole discretion is less than your total paid fees at the time of cancellation.  

THIS AGREEMENT AND YOUR PETFOLK+ WELLNESS PLAN AUTOMATICALLY RENEWS UNLESS CANCELED AS PROVIDED HEREIN.

TERMINATION BY US

We may terminate your access to Petfolk+ Wellness at our discretion at any time without notice. If we do so, we will give you a prorated refund based on the number of full months remaining in your plan.  However, we will not give any refund for termination related to conduct that we determine, in our discretion, violates this Agreement or any applicable law, involves fraud or misuse of Petfolk+ Wellness or any of our other services or offerings, or is harmful to our interests or another individual. Our failure to insist upon or enforce your strict compliance with this Agreement will not constitute a waiver of any of our rights.

PETFOLK+ WELLNESS LIMITATIONS

 

Participation in Petfolk+ Wellness and its Benefits are subject to the following limitations:

  • Petfolk reserves the right to accept or refuse participation in our sole discretion.
  • Petfolk+ Wellness is a limited time, by-invitation-only, promotional offering for select customers, and may not be open to everyone.
  • We may send you e-mail and other communications related to your participation in Petfolk+ Wellness.
  • You may not transfer or assign your participation in Petfolk+ Wellness or its benefits, except as expressly allowed by this Agreement.
  • From time to time, we may choose in our sole discretion to add or remove some Petfolk+ Wellness benefits.
  • Petfolk+ Wellness is not eligible for litter, breeders or 501(c) rescue groups or to any third party surgeon/vendor affiliated with Petfolk.
  • An urgent care exam is defined as a same day illness appointment.

Petfolk reserves the right to modify, suspend or discontinue the Petfolk+ Wellness program, any of its offered plans, or any product or service to which it connects, with or without notice, and we shall not be liable to you or to any third party for any such modification, suspension or discontinuance. Petfolk may at its sole discretion from time to time develop updates and other modifications to improve the program or related products or services.

PAYMENT DETAILS AND AUTOMATIC RENEWAL

A minimum commitment of twelve (12) months of enrollment is required for all plans in the Petfolk+ Wellness program. From time to time, we may offer different or other promotional plan terms and/or fees on a limited time basis. The Petfolk+ Wellness fees are non-refundable except as expressly set forth in this Agreement.  By enrolling in the Petfolk+ Wellness program, you agree to pay for all services and other items you purchase and/or order from us through the Petfolk+ Wellness program.

Enrollment is billed either yearly in advance or monthly over a twelve-month period on a per-Pet basis. You authorize us to charge the credit card on file for all fees associated with enrollment in the Petfolk+ Wellness program and all automatic renewals, or, if we are unable to complete payment using such card, to any other credit card we may have on file associated with your account. If your credit card, payment, or billing information changes, you agree to promptly notify us to ensure that there is not a lapse in enrollment or loss of Benefits. 

If all eligible payment methods we have on file for you are declined for payment of your plan fee, you must provide us a new eligible payment method promptly or your plan will be canceled and you will still be liable for any remaining fees. If you provide us with a new eligible payment method and are successfully charged, your new plan period will be based on the original renewal date and not the date of the successful charge.

If we are unable to ultimately collect payment of your plan fee or any portion thereof, you plan will be canceled and you will be retroactively liable for and agree to pay in full the full retail value of all services and other items you purchased and/or ordered from us through the Petfolk+ Wellness program.

Late payment fees of the lesser of (a) 1.5% per month or (b) the maximum amount permitted by applicable law may be assessed for all amounts past due for more than thirty (30) days. Should we have to hire an attorney or collection agency to secure payment of any amount due, you will be responsible for paying all reasonable attorneys’ fees and costs associated with collection of such past due amounts.

UNLESS YOU NOTIFY US THAT YOU DO NOT WANT TO AUTO RENEW PRIOR TO THE EXPIRATION OF THE TERM OR RENEWAL TERM AS APPLICABLE, YOU UNDERSTAND YOUR PLAN WILL AUTOMATICALLY RENEW AND CONTINUE FOR ADDITIONAL TWELVE (12) MONTH TERMS ON AN ANNUAL BASIS (EACH A “RENEWAL TERM”) AT THE THEN EFFECTIVE PLAN PRICING, AND YOU AUTHORIZE US (WITHOUT ADDITIONAL NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE PLAN FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR YOU.

If at the time of renewal your current plan is no longer available and/or if your Pet is no longer eligible for your current plan, you understand and agree that you and your Pet will be automatically enrolled in another similar plan as determined in the sole discretion of Petfolk.

NO MEDICAL OR VETERINARY ADVICE; NOT INSURANCE

No veterinary-patient relationship is created by enrolling in, using, or interacting with Petfolk+ Wellness. The provision of the Petfolk+ Wellness program should not be construed as the practice of medicine or veterinary medicine by us or professional veterinary or medical advice, diagnosis or treatment of any kind. Petfolk shall not be responsible for any advice or information obtained through or due to your use of Petfolk+ Wellness.

Please consult your veterinarian or other qualified health provider if you have any questions about a pet’s medical condition or before providing any drug to a pet, changing a pet’s diet, or starting or stopping any course of treatment for a pet. You should not disregard medical advice or delay seeking medical advice as a result of any information that does not come directly from your veterinary professional, and it is your responsibility to review and confirm any such information with your medical or veterinary professional prior to relying on it.

Further, the Petfolk+ Wellness program is not insurance and is not intended as a substitute for insurance.

VIRTUAL CARE INFORMED CONSENT

By enrolling in Petfolk+ Wellness and/or using any Unlimited Virtual Care benefit, you are also expressly agreeing with and consenting to the following Virtual Care Informed Consent, which will remain in full force and effect even if your Petfolk+ Wellness program is later not renewed or is cancelled by you or us for any reason.   

Virtual Care involves the use of electronic communications to enable animal health care providers at distant locations to access individual patient medical information and provide healthcare services for the purpose of improving animal care. Providers may include primary care veterinarians, specialists, and/or subspecialists. The information may be used for diagnosis, therapy, follow-up, and/or education, and may include any of the following: 

- Patient Medical records 

- Medical images 

- Real-time text communication

- Asynchronous text communication

- Live two-way audio and video 

- Output data from medical devices and sound and video files 

Electronic systems used will incorporate network and software security protocols to protect the confidentiality of client and patient identification and imaging data and will include measures to safeguard the data and ensure its integrity against intentional or unintentional corruption. Veterinary practice laws and regulations differ from state to state and all Petfolk virtual care services are in compliance with applicable veterinary practice laws and regulations in the state in which your pet resides or is receiving care.

The following anticipated benefits can be obtained through virtual care:

- Improved access to medical care by enabling a customer and pet to remain at a remote site while the provider at a distant site obtains history, vitals, and other details of the patient’s current status, test results, and/or consults from other providers at distant/other sites

- More efficient medical evaluation and management 

- Obtaining expertise of a distant specialist in some circumstances

Virtual care is inherently different from in-person care. Thus, while unlikely, this care offering can result in deficits including but not limited to: 

- In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images) to allow for appropriate medical decision-making by the provider(s)

- Delays in medical evaluation and treatment could occur due to deficiencies or failures of the equipment

- In very rare instances, security protocols could fail, causing a breach of privacy of personal medical information

- In rare cases, a lack of access to complete medical records may result in adverse drug interactions or allergic reactions, or other judgment errors

Therefor you understand and agree to the following:

- You understand that the laws that protect the privacy and the confidentiality of medical information also apply to virtual care and that no information obtained in the use of virtual care which identifies you or your pet will be disclosed to a third party without your consent. 

- You understand that you have the right to withhold or withdraw consent to the use of virtual care in the course of your pet’s care and can opt for in-person care at any time, without affecting the pet’s right to future care or treatment. 

- You understand that you have the right to inspect all information obtained and recorded in the course of a virtual care interaction and may receive copies of this information.

- You understand that your pet’s virtual care appointments may be recorded by Petfolk for quality and medical record purposes. 

- You understand the virtual care appointment(s) will occur at the time(s) agreed upon by you and the provider. A “No-Show” or missed appointment, without proper 24-hour notification, may result in a $30 fee. Repeatedly missed appointments may result in the inability to schedule future appointments. We understand that situations such as medical emergencies occasionally arise. These situations will be considered on a case-by-case basis.

- You understand that a variety of alternative methods of medical care may be available to your pet and that you may choose one or more of these at any time. A Petfolk representative is available to explain the alternatives. 

- The use of virtual care services is subject to the discretion of a Petfolk provider, is temporary in nature, and is based upon the assessment of the pet’s clinical needs which may not be fully realized until the virtual care appointment is in progress. 

- You understand that it is your duty to inform your pet's primary care veterinarian of electronic interactions regarding the pet’s care if their primary care provider is not Petfolk. 

- You understand that you may expect the anticipated benefits for the patient from the use of virtual care in their care, but that no results can be guaranteed or assured. 

- You acknowledge and agree that you have read and understand the information provided above regarding virtual care. If you require it, you have discussed it with a Petfolk representative and all of your questions have been answered to your satisfaction, and you hereby give your informed consent for the use of virtual care in your pet’s medical care at the discretion of the Petfolk provider.

MISCELLANEOUS TERMS

This Agreement shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws rules.

No waiver by Petfolk of any of the provisions set forth in this Agreement shall be deemed a further or continuing waiver of such provision or a waiver of any other provision, term, or condition, and any failure of Petfolk to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision. 

Our failure to act on or enforce any provision of this Agreement shall not be construed as a waiver of that provision or any other provision.  No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.  The section headings are provided merely for convenience and shall not be given any legal import.  The Agreement will inure to the benefit of each party’s successors, assigns, licensees, and sublicensees.

If any provision of this Agreement is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of this Agreement will continue in full force and effect.

We may in our discretion change this Agreement, the Petfolk Terms and Conditions and/or our Privacy Policy (both linked above), or any aspect of Petfolk+ Wellness or its various plans, without notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.

YOUR CONTINUED PLAN TO PETFOLK+ WELLNESS AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR PLAN.

This Agreement, and the Terms and Conditions and our Privacy Policy (both linked above), constitute the sole and entire agreement between you and us with respect to Petfolk+ Wellness and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to Petfolk+ Wellness.